A city planner receives complaints about car-sharing vehicles parked overnight on residential streets. What is the best approach to addressing these complaints?

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Addressing complaints about car-sharing on residential streets starts with clear, situational communication about how the system uses curb space. The best approach is to inform residents that public streets are shared by everyone and that car-sharing vehicles park there temporarily to serve trips, moving to destinations as demand dictates. This explanation helps residents understand why a car may appear on their block without implying illegal parking, reduces misunderstandings, and creates a basis for productive dialogue with the service provider about deployment patterns if needed. Banning the service, removing street parking, or imposing automatic time limits or permits without first understanding operations would be more disruptive and less effective in solving the underlying concern.